Shipping policy

Digital Fulfillment and Shipping Policy – eSIMly (esimly.com.au)

Effective Date: 27 August 2026

Location: Melbourne, Victoria, Australia

At eSIMly, all our products are fully digital mobile network profiles (eSIMs). We deliver seamless global connectivity electronically, eliminating traditional postal shipping, packaging waste, and physical delivery fees.

1. Delivery Method & Shipping Costs

  • 100% Digital Delivery: eSIMly does not send physical plastic SIM cards, hardware, or printed paper materials by postal service or courier.

  • Zero Shipping Fees: Because all profiles are fulfilled online, standard and international shipping fees do not apply to any order.

2. Fulfillment Timelines & Delivery Channels

  • Instant Processing: Once payment authorization is complete, your eSIM QR code, activation key, and installation guides are generated automatically 24/7.

  • Account Dashboard: You can view, download, and manage your eSIM immediately by logging into "My Account" on esimly.com.au.

  • Email Confirmation: A copy of your eSIM activation details and receipt is transmitted to your registered email address within 1 to 5 minutes of purchase.

3. International & On-Demand Availability

  • Digital fulfillment allows eSIM profiles to be ordered and received from anywhere in Australia or globally.

  • Products can be purchased ahead of travel or installed on-demand while abroad using a Wi-Fi or local cellular connection.

4. Delivery Troubleshooting If you have not received your delivery email within 10 minutes of completing your order:

  • Inspect Spam/Promotional Folders: Automated emails containing image attachments or QR codes may occasionally be flagged by email filters.

  • Verify Account Portal: Log into esimly.com.au to access your QR code directly from your user dashboard.

  • Confirm Email Address: If an incorrect email address was entered at checkout, contact support to update your records and re-issue the activation profile.

  • Support Assistance: Contact our support team via www.esimly.com.au/contact-us or email support@esimly.com.au with your Order Reference ID.

5. Pre-Purchase & Device Verification

  • Because digital products are delivered instantly upon payment, customers are responsible for ensuring their mobile device is carrier-unlocked and eSIM-compatible prior to ordering.