Terms of service

Terms and Conditions of Use – eSIMly (esimly.com.au)

Last Updated: 27 August 2026

Location: Melbourne, Victoria, Australia

Welcome to eSIMly (esimly.com.au). Please read these Terms and Conditions carefully before using our website or purchasing our services. By accessing, browsing, or purchasing through this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, alongside our Privacy Policy and Refund Policy.

eSIMly reserves the right to modify, amend, or update these terms at any time without prior individual notice. Any changes will take immediate effect upon posting to the website. Continued use of the platform constitutes acceptance of the updated terms.

1. Platform Eligibility and User Account

  • Age Requirement: You must be at least 18 years of age to use this website, create an account, or purchase eSIM profiles and data services.

  • Account Security: Users are responsible for maintaining the confidentiality of their account log-in credentials and for all activities conducted under their account.

2. Digital Product Delivery

  • Fulfilment: Upon completion of a valid payment, purchased eSIM profiles, QR activation codes, and installation instructions will be immediately accessible within the user’s registered account dashboard ("My Account") on esimly.com.au and transmitted via email notification.

  • Device Compatibility: It is the customer's sole responsibility to ensure their mobile hardware is carrier-unlocked and eSIM-compatible prior to purchase.

3. Australian Consumer Law Guarantees

  • Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy implied by the Competition and Consumer Act 2010 (Cth) or the Australian Consumer Law (ACL) under Schedule 2 that cannot be lawfully excluded.

  • To the maximum extent permitted under Sections 64 and 64A of Part 3-2, Division 1, Subdivision A of the ACL, eSIMly’s liability for any failure to comply with a statutory guarantee is strictly limited to:

    • The re-supply of the services or goods;

    • The replacement of the goods; or

    • The payment of the reasonable cost of having the goods or services supplied again.

4. Limitation of Liability and Disclaimers

  • Use at Own Risk: Access to this website and reliance on any information, material, or digital products provided is entirely at your own risk.

  • Warranties Disclaimed: To the fullest extent permitted by applicable law, eSIMly disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, network uptime, continuous connection, or error-free site operation.

  • Third-Party Services: eSIMly is not liable for any indirect, incidental, consequential, or punitive damages arising from site unavailability, third-party network provider disruptions, hardware defects, or reliance on external hyperlinks and third-party content.

5. Refund and Cancellation Policy Refunds or replacements are evaluated in accordance with the official eSIMly Refund Policy.

  • Technical issues preventing installation or connectivity must be reported within thirty (30) days of purchase and require active user participation in support troubleshooting.

  • Installed profiles, expired data packages, or purchases made for incompatible devices are strictly non-refundable once activated or used.

6. Intellectual Property Rights All content, design, branding, layout, code, graphics, logos, and materials published on esimly.com.au are protected by copyright, trademark, and intellectual property laws. You are strictly prohibited from copying, distributing, republishing, selling, or modifying any material from this website for commercial use without prior explicit written authorization from eSIMly.

7. Severability If any clause or provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable under the laws of any State or Territory, that clause shall be severed from this agreement in that jurisdiction without affecting the legality, validity, or enforceability of the remaining provisions.

8. Governing Law and Jurisdiction These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria and the Commonwealth of Australia. Any legal proceedings or disputes arising from or in connection with the use of esimly.com.au shall be submitted exclusively to the jurisdiction of the courts located in Melbourne, Victoria, Australia.